Quality: a national target
Our National Quality Manager, Elizabeth Blundell, specialises in governance, quality and risk management, and is focused on continuous quality improvement. Elizbeth has been working at GenesisCare for several years, her key role is developing and supporting Clinical quality and patient safety systems. These systems foster and develop an organisational culture in which quality and risk management for reduction of patient harm is an integral part of core business, enabling continuous quality improvement. A key element of this is partnership with Patients and Staff to meet and exceed the requirements of mandatory accreditation for GenesisCare Oncology against the Australian Commission for Safety and Quality, National Safety and Quality Health Service Standards. Elizabeth believes that our patients should receive the highest quality of care.
The GenesisCare vision and values have strong links to safety and quality. At GenesisCare we focus on quality, care and efficiency to deliver even better outcomes and extend access to patients and communities in need.
GenesisCare is committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, we continue to focus on improvements that will keep it at the forefront of health care delivery. To this end, GenesisCare prides itself on listening and responding to the needs of our patients. We continually evaluate and improve on all aspects of our performance through customer satisfaction surveys, feedback forms, focus groups and formal feedback processes. GenesisCare has a strong commitment to patient safety and quality and this is reflected in our organisation-wide approach to:
Continuous review and improvement of our patient safety and quality systems
Educating our patient services and health care provider teams of the importance of monitoring and reporting the safety and quality of the services they provide
Ensuring accountability for the safety and quality of care at all levels of our organisation