Working with patients

We recognise that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments.

Our Consumer Advisory Committee

With sincere thanks to previous serving members of the Consumer Advisory Committee: Alvaro Alonco, David Vance (RIP), Peter Coady (RIP) and Patricia Grieg.

GenesisCare recognises that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments.Using this experience, our consumers provide advice and make an active contribution as key partners in the planning, delivery and reform of our services, by working with us as part of the National Consumer Advisory Committee (CAC).

Six strategic priorities

The CAC have established six strategic priorities that GenesisCare are actively working towards. For an update on our progress against these goals, please click here.

  1. Consumer choice

    Reinforce to the potential patient that they have the right to make choices

  2. Communication training

    To highlight the importance of ongoing soft skill training programs with a particular programs with a particular emphasis on the importance and impact of communication on the patient experience

  3. Information availability

    To ensure accurate, reliable and consistent information is available to all consumers so they can make informed decisions about treatment

  4. Allied health support

    To advocate for support services designed to facilitate holistic care for consumers

  5. Involve the support

    To advocate for support services designed to facilitate holistic care for consumers

  6. Aftercare

    To advocate for support services designed to facilitate holistic care for consumers

Meet our CAC committee

Carol Coady

Denise Mc Gowan

John Dowling

Barbara Rhode

Kerryn Coles

Mary-Ann Holt

Susan Watchman

Jon Isaacs

Consumer representative panel

We recognise that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments. Using this experience, our consumers provide advice and make an active contribution as key partners in the planning, delivery and reform of our services, by working with us as part of the Consumer Representative Panel (CRP). To be part the panel we ask patients and carers to complete this form. Potential candidates will be contacted by the Patient Experience Team based on suitability.

  • Reviews of patient information
  • Design and delivery of our GenesisCare website 
  • Reviews of safety and quality data
  • Creation of digital content such as patient stories
  • Patient lead training e.g. “A patient perspective of RT’ video
  • Invitations for patients to speak at events e.g. opens of new sites and key events
  • Input into site refurbishments and redesign 
  • Reviews of position description e.g. the role of the nurse
  • Evaluation and review of patient feedback 
  • Contribution to the PX strategy design e.g. Co-Create and Co-Design events

Brochures

We provide patient-facing information brochures that are easy to read and understand. These are accessible in all centres and we are working towards having these accessible online.

Website

We created an easy to read and use a website where resources and information are available and easy to find.

Quality of information

We developed Safety and quality information that is displayed to patients in a high-level format on wait room slides in centres and detailed information accessible on our website, designed with consumers.

Patient’s perspective 

The creation of our patient stories gives patients a voice and enables members of our team to better understand the patient perspective to achieve better patient outcomes.

DIBH video 

We worked closely with a patient who experience DIBH and developed the “A patient’s perspective of DIBH” video to educate our team about the consumer perspective with this treatment technique.

Meet our panel

Don Plant

Wayne Lieberman

Julie McCrossin

Wendy Thom

Clare Vink

Lee McKerracher

Gloria Perkins

Doug Jones

John Stubbs

Pamela Bell

Paul Maher

Alan Pearce