We recognise that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments.
Our Consumer Advisory Committee
With sincere thanks to previous serving members of the Consumer Advisory Committee: Alvaro Alonco, David Vance (RIP), Peter Coady (RIP), Patricia Grieg and Sam Leon (RIP).
GenesisCare recognises that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments.Using this experience, our consumers provide advice and make an active contribution as key partners in the planning, delivery and reform of our services, by working with us as part of the National Consumer Advisory Committee (CAC).
Six strategic priorities
The CAC have established six strategic priorities that GenesisCare are actively working towards. For an update on our progress against these goals, please click here.
Consumer choice
Reinforce to the potential patient that they have the right to make choices
Communication training
To highlight the importance of ongoing soft skill training programs with a particular programs with a particular emphasis on the importance and impact of communication on the patient experience
Information availability
To ensure accurate, reliable and consistent information is available to all consumers so they can make informed decisions about treatment
Allied health support
To advocate for support services designed to facilitate holistic care for consumers
Involve the support
To advocate for support services designed to facilitate holistic care for consumers
Aftercare
To advocate for support services designed to facilitate holistic care for consumers
We recognise that one of the best ways of enhancing quality of care is to listen to and partner with people who have experienced cancer and its treatments. Using this experience, our consumers provide advice and make an active contribution as key partners in the planning, delivery and reform of our services, by working with us as part of the Consumer Representative Panel (CRP). To be part the panel we ask patients and carers to complete this form. Potential candidates will be contacted by the Patient Experience Team based on suitability.
Reviews of patient information
Design and delivery of our GenesisCare website
Reviews of safety and quality data
Creation of digital content such as patient stories
Patient lead training e.g. “A patient perspective of RT’ video
Invitations for patients to speak at events e.g. opens of new sites and key events
Input into site refurbishments and re–design
Reviews of position description e.g. the role of the nurse
Evaluation and review of patient feedback
Contribution to the PX strategy design e.g. Co-Create and Co-Design events
Brochures
We provide patient-facing information brochures that are easy to read and understand. These are accessible in all centres and we are working towards having these accessible online.
Website
We created an easy to read and use a website where resources and information are available and easy to find.
Quality of information
We developed Safety and quality information that is displayed to patients in a high-level format on wait room slides in centres and detailed information accessible on our website, designed with consumers.
Patient’s perspective
The creation of our patient stories gives patients a voice and enables members of our team to better understand the patient perspective to achieve better patient outcomes.
DIBH video
We worked closely with a patient who experience DIBH and developed the “A patient’s perspective of DIBH” video to educate our team about the consumer perspective with this treatment technique.
