Continuing to provide care across the globe
Continuing to deliver your care and keeping you, your fellow patients and our team safe is our top priority. Please be assured that our team is complying with the ever-evolving advice from state and national authorities. Our team has implemented a range of new measures to limit the risk of coronavirus, including staff training in managing infections, new cleaning routines and assessment processes to ensure that staff and patients who enter our facility are not demonstrating any symptoms associated with the virus. We understand your care is important, we are working tirelessly to ensure you can continue safely through your treatment without any interruptions or delays. If you have any concerns at all, please ask to speak to a Manager who will take the time to answer any questions you may have.
What are we doing to keep you safe
Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms.
All employees and guests are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centres, hand washing guides displayed and other reminder notices in centres.
We are screening patients for symptoms with a phone assessment and in-centre questionnaire, and in some regions on arrival.
All other visitors and carers are being asked no to attend our centres, unless required for patient safety.
Any employees or patients who have entered Australia on or after 16 March are required to self-isolate for 14 days, in line with Australian Government measures, and as such will not be permitted into a GenesisCare facility.
GenesisCare has an emergency response plan in place which we will activate if a patient and/or employee becomes infected.
Our advice to patients visiting our centres
Please let us know if you are experiencing symptoms such as fever or a cough. Visit the Department of Health website for information on seeking medical attention for symptoms of COVID-19, and ensure you communicate your current diagnosis and treatments to clinicians or telemedicine providers. Please call us in advance of your appointment if you are feeling unwell.
We are asking that you attend your appointment alone. Your care person should remain in the car or at home unless needed for your safety.
In order to reduce the number of people in the waiting room, please do not arrive too early for your appointment. Please arrive no more than 10 minutes before your appointment time. Where possible, we encourage a minimum of 1.5 metres between people in our waiting rooms.
We are not providing hot beverages, refreshments and newspapers/magazines. We encourage you to bring your own water bottle and to use the hand sanitiser provided before and after touching the tap.
Wash your hands frequently with soap and water or hand sanitiser provided, avoid touching your face, and cover your mouth and nose with a tissue if you have to cough or sneeze. Please dispose of tissues and wash hands immediately following.
People affected by cancer, cardiovascular disease and sleep and respiratory conditions may be more susceptible to infection, so kindly request that any visitors displaying symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, postpone their visit.
Talk to us if your regular transport to and from our centre has been impacted and we will work with you to find a solution.
It is important that you complete the course of treatment and any medications prescribed for you. Please let us know if you wish to speak to us about any concerns you have.
Where appropriate, some of your doctor’s appointments may take place via phone or telehealth which is a videoconferencing service. Telehealth can be used for appointments with your doctor when they are at a different location to you. This will allow you and your doctor to discuss and share health information and images without the need for you to travel to a clinic. Specific details will be provided as required. This will help reduce the risk for you and other patients.
We appreciate your patience and consideration as our teams work to achieve the best possible outcome for all of our patients. Thank you for your understanding and working with us to keep you, your fellow patients and our team safe.
The GenesisCare Team
A message from our Chief Medical Officer
GenesisCare Oncology Australia Chief Medical Officer, A/Prof Peter O’Brien, said that: “People with cancer or cardiovascular disease may be at higher risk of serious illness from COVID-19 and should exercise caution to protect themselves from the disease.”
We sat down with Peter to answer some of your questions around looking after your mental health and wellbeing during self-isolation.
Please reach out to your local centre if you have any questions, comments or concerns.
Visit the Department of Health website for further recommendations on protecting yourself and others.
GenesisCare delivers care both privately and on behalf of governments in many locations around the world. We acknowledge the demand that this outbreak is having on the broader public health system internationally, and will continue to work closely with health departments to provide rapid access to high quality oncology and cardiology care.
Looking after your mental health and wellbeing
The outbreak of COVID-19 and practicing self-isolation can be stressful and impact our mental health and wellbeing. It’s normal to feel worried, anxious or overwhelmed about the situation and to be concerned about the affects to your health. Visit the Department of Health, COVID-19 Support website for resources to support your mental health and wellbeing.