Using Zoom for Telehealth with GenesisCare

GenesisCare has introduced Zoom for use in Telehealth consultations to provide an ongoing service and consultations in a safe environment for all patients and referrers. We have created a Zoom custom configuration to assist in managing your patient consultations by providing a virtual waiting room for patients. Zoom is the same application used for virtual meetings across the business, with a custom configuration applied to your account to assist in managing your patient consultations by providing a virtual waiting room for patients.

Along with recent COVID-19 challenges, the benefits of Telehealth include:

Zoom is widely used, distributed and known within GenesisCare. A single platform for meetings and consults will reduce the confusion of multiple platforms.

To keep you and your patients safe we’ve implemented a password policy for all our telehealth consultations, our Zoom-to Zoom calls are also encrypted.

Please ensure you are following usual patient identification practice to verify you are meeting with the correct person.

You and your patient will be at each end of the screen during the Telehealth consultation. As with a face-to-face appointment, the patient’s spouse, partner, family or friend may accompany them. Each Telehealth appointment will be private and confidential. The image and sound are transferred in an encrypted form so that the consultation is completely confidential. It will be at each doctor’s discretion as to whether they will allow their patients to record these sessions. If not, a doctor should elect to restrict recording in zoom settings.

Please ensure all patients using the GenesisCare Telehealth service are aware that their login name/telephone number (if used) and IP address is logged on GenesisCare’s administrative portal, but there are no recordings or transcripts of any discussions.  GenesisCare’s privacy policy can be reviewed here.