What is Telehealth?

Telehealth is the use of videoconferencing (live video on computer) for appointments with your doctor when they are at a different location to you. You may have seen videoconferencing used on television when the host of a show is interviewing a guest overseas.

GenesisCare has adopted Telehealth measures to provide a means to which we can support ongoing provision of services and consultations for all patients and referrers. Our commitment to this will evolve as we further develop the secure access and technology, and our focus continues to be ensuring the best possible outcomes for all our patients.

Why have I been asked to use Telehealth?

Your doctor has indicated that your consultation may be a candidate for Telehealth. This means that you can meet with your doctor using video conferencing technology, as your doctor will be at a different location to you.

Along with recent COVID-19 challenges, the benefits of Telehealth include:

  • Improved access to your specialist/doctor
  • Reduced in clinic time, travel time and cost
  • Reduced absence from work
  • Reduced waiting time

GenesisCare uses the ZOOM Cloud Meetings application to allow you to securely connect with your doctor. You will need to install this prior to your consultation appointment.

What will happen and how private will it be?

You and your doctor will be at each end of the screen during the Telehealth consultation. Before the consultation begins, the doctor will ask you identification questions such as your name, address and date of birth to make sure the right patient, right doctor, and health records are present. The doctor will speak with you and ask you questions the same way as they would at a face-to-face consultation. As with a face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.

Your Telehealth appointment will be private and confidential. The image and sound are transferred in an encrypted form so that your appointment is completely confidential, for extra security measures we also implement a password policy, your doctor will communicate the password to you before the consultation.

What equipment do I need to use Telehealth?

You can connect on a laptop or computer, with audio and video enabled. A tablet device is recommended.

The mobile devices below can easily be used:

  • An Apple mobile device (iPhone, or iPad); or
  • An Android device (e.g. Samsung Galaxy phone or tablet, Google Pixel phone, etc)

Internet connection requirements:

  • Wifi connected to an NBN, ADSL, or Cable service; or
  • 4G or 5G mobile service with four bars

Fees and Charges

You will not incur any license fees from using the ZOOM Cloud Meetings application. It free to download.

You may incur excess bandwidth charges from your Telecommunications provider in the event you exceed your limit. GenesisCare cannot be held liable for these charges.

Regarding consultation fees, our office staff will be in contact with you for further details.


How do I get started?

Install the application

Note: You only need to complete this step once per device that you wish to use.

  • Visit http://genesiscare.zoom.us
  • Select ‘Download Client’. If prompted, allow your device to open the App (in the App Store).
  • Install or Download the ZOOM Cloud Meetings app as prompted.

Contact us

Should you have any further questions or concerns, please speak to a member of the team at your GenesisCare centre.