Coronavirus (COVID-19): continuing your treatment and keeping you safe

Wednesday March 18th

Continuing to deliver your daily treatment and keeping you, your fellow patients and our team safe is our top priority. Please be assured that our team are complying with the ever-evolving advice from state and national authorities. Our team have implemented a range of new measures to limit the risk of coronavirus.

Let us know if you’re unwell: Please let us know if you are experiencing symptoms such as fever or a cough. Visit the Department of Health website for information on seeking medical attention for symptoms of COVID-19, and ensure you communicate your current diagnosis and treatments to clinicians or telemedicine providers. Please call us in advance of your appointment if you are feeling unwell.

Visitors: We are asking that you attend your appointment alone. Your care person should remain in the car or at home unless needed for your safety.

Social distancing: In order to reduce the number of people in the waiting room, please do not arrive too early for your appointment. Please arrive no more than 10 minutes before your appointment time. Where possible, we encourage a minimum of 1.5 metres between guests in our waiting rooms.

Refreshments and newspapers: We have ceased providing hot beverages, refreshments and newspapers/magazines. We encourage you to bring your own water bottle and to use the hand sanitiser provided before and after touching the tap.

Practice excellent hygiene: Wash your hands frequently with soap and water or hand sanitiser provided, avoid touching your face, and cover your mouth and nose with a tissue if you have to cough or sneeze. Please dispose of tissues and wash hands immediately following.

Avoid visits from anyone who is unwell: People affected by cancer may be more susceptible to infection, so kindly request that any visitors displaying symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, postpone their visit.

Transport: Talk to us if your regular transport to and from our centre has been impacted and we will work with you to find a solution

Course completion: It is important that you complete the course of treatment prescribed for you. Please let us know if you wish to speak to us about any concerns you have.

Your doctor’s appointment by phone or telehealth: Where appropriate, some of your doctor’s appointments may take place via phone or telehealth which is a videoconferencing service. Telehealth can be used for appointments with your doctor when they are at a different location to you. This will allow you and your doctor to discuss and share health information and images without the need for you to travel to a clinic. Specific details will be provided as required. This will help reduce the risk for you and other patients.

Support: Your physical and mental health is important to us. The Cancer Council offers additional information about cancer and Coronavirus  and also offers telephone support on 13 11 20.

We appreciate your patience and consideration as our teams work to achieve the best possible outcome for all of our patients. Thank you for your understanding and working with us to keep you, your fellow patients and our team safe.


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