Continuing to provide care across the globe

Tuesday March 17th

GenesisCare remains committed to ensuring that cancer and cardiac patients can continue to receive the care they need in our centres. Currently all of our centres and clinics are operating, and we are carefully assessing each patient’s individual risks to provide the best care.

We are closely monitoring the coronavirus (COVID-19) pandemic globally, implementing the latest State and Federal Government advice, and adding extra precautionary measures to maintain a safe environment for our teams and patients.

Keeping our patients and teams safe

  • Additional cleaning: Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms.
  • Reinforcing strict hygiene protocols: All employees and guests are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centres, hand washing guides displayed and other reminder notices in centres.
  • Pre-visit screening: We are screening patients for symptoms with a phone assessment and in-centre questionnaire, and in some regions on arrival.
  • Restricting visitors: All other visitors and carers are being asked not to attend our centres, unless required for patient safety.
  • Self-isolation for international visitors: Any employees or patients who have entered Australia on or after 16 March are required to self-isolate for 14 days, in line with Australian Government measures, and as such will not be permitted into a GenesisCare facility.
  • Emergency response plans: GenesisCare has an emergency response plan in place which we will activate if a patient and/or employee becomes infected.

Asks of our patients visiting our centres and clinics

  • Let us know if you’re unwell: Please contact your centre prior to your appointment if you are experiencing symptoms such as fever or a cough. Visit the Department of Health website for information on seeking medical attention for symptoms of COVID-19, and ensure you communicate your current diagnosis and treatments to clinicians or telemedicine providers.
  • Practice excellent hygiene: Wash your hands frequently with soap and water or use hand sanitiser, avoid touching your face, and cover your mouth and nose with a tissue if you have to cough or sneeze.
  • Attend treatment without guests: We ask that any visitors and carers avoid entering our centres during your treatment, unless required for your safety. Our aim is to have your care delivered as promptly as possible, and to the limit the number of people you come into contact with.
  • Self-isolate after overseas travel: If you have entered Australia from overseas on or after 16 March, a Government issued 14-day self-isolation period is in place. Please contact your centre if you are concerned about how self-isolation may impact your treatment or procedure.
  • Avoid visits from anyone who is unwell: Those affected by cancer and heart disease may be more susceptible to infection, so kindly request that any visitors displaying symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, postpone their visit.

A message from our Oncology Australia Chief Medical Officer

GenesisCare Oncology Australia Chief Medical Officer, A/Prof Peter O’Brien, said that: “People with cancer or cardiovascular disease may be at higher risk of serious illness from COVID-19 and should exercise caution to protect themselves from the disease.

Visit the Department of Health website for further recommendations on protecting yourself and others.

“GenesisCare is here to support our people, our patients and our communities in whatever way we can, so please reach out to your local centre if you have any questions, comments or concerns.”

GenesisCare delivers care both privately and on behalf of governments in many locations around the world. We acknowledge the demand that this outbreak is having on the broader public health system internationally, and will continue to work closely with health departments to provide rapid access to high quality oncology and cardiology care.


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