A cancer diagnosis can take a psychological toll on the individual and their family, with a rollercoaster of emotions along the way. Our patients have told us that their daily interactions with our team – whether it’s a welcoming smile on arrival or a chat over a coffee – can have a positive impact on what can be a sometimes testing journey.
To better support our teams to better support our patients, GenesisCare has partnered with clinical psychologist Cath Adams to run a series of workshops focused on building resilience, eliciting and responding to emotional cues, and managing challenging conversations.
Our CancerCare Patient Experience Lead, Ada Ryan, said: “We monitor patient sentiment every month, and I’m always blown away by how much positive feedback there is for our teams. They have the most profound impact on the patient experience, so we are focused on looking for ways to better support them.”
The workshops were trialled in New South Wales and have been deemed an overwhelmingly success by participants. They will now be rolled out nationally.
GenesisCare recognises that the more positive and engaged our team are, the better the patient experience is. These types of initiatives help us continuously empower our team to deliver high quality care to patients.