Continuing your treatment and keeping you safe

Coronavirus (COVID-19)

Continuing to provide care across the globe

GenesisCare remains committed to ensuring that cancer patients can continue to receive the care they need in our centres. Currently all of our centres and clinics are operating as usual.

We are closely monitoring the Coronavirus (COVID-19) pandemic globally, implementing the latest Government advice, and are adding extra precautionary measures to maintain a safe environment for our teams and patients.

Keeping our patients and teams safe

  • Additional cleaning: Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms.
  • Reinforcing strict hygiene protocols: All employees and guests are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centres, hand washing guides displayed and other reminder notices in centres.
  • Pre-visit screening: We are screening patients, companions and visitors for symptoms with a phone assessment and in-centre questionnaire on arrival.
  • Restricting visitors: All other visitors and carers are being asked not to attend our centres, unless required for patient safety.
  • Emergency response plans: GenesisCare has an emergency response plan in place which we will activate if a patient and/or employee comes into contact with the virus.

Our advice to patients visiting our centres

  • Call us if you’re unwell: Please contact your centre prior to treatment if you are experiencing symptoms such as fever and/or shortness of breath or cough.
  • Practice excellent hygiene: Wash hands frequently with soap and water or use hand sanitiser, avoid touching your face, and cover your mouth and nose with a tissue if you have to cough or sneeze.
  • Attend treatment without guests: We ask that any visitors and carers avoid entering our centres during your treatment, unless required for your safety. Our aim is to have your care delivered as promptly as possible, and to the limit the number of people you come into contact with.
  • Avoid visits from anyone who is unwell: Those affected by cancer disease may be more susceptible to infection, so kindly request that any visitors displaying symptoms of illness, such as elevated temperature, coughing, sneezing or headaches, postpone their visit.

A message from our Chief Medical Office

GenesisCare’s Chief Medical Office, Penny Kechagiogou confirms that treatment continues as usual within our centres and we are prepared to treat all patients without delay or compromise,

GenesisCare remains committed to ensuring that cancer patients can continue to receive the care they need in our centres. Currently all our centres are operating as usual and we are continuing to treat patients without delay.

Diagnosis and treatment

“In order to ensure patients can quickly access the diagnostic tests and treatment they need, we are continuing to run One Stop clinics for breast and prostate patients in our Maidstone, Milton Keynes, Oxford and Windsor centres. Additional One Stop Breast clinics will be available in Cambridge and Windsor during April and May respectively.  “Additionally, it’s also important for everyone to try to keep their wellbeing front and centre during what can understandably be a stressful time. This could mean remaining active, calling a friend or doing something else you enjoy.

“GenesisCare is here to support our people, our patients and our communities in whatever way we can, so please reach out to your local centre if you have any questions, comments or concerns.”

“GenesisCare delivers care both privately and on behalf of governments in many locations around the world. We acknowledge the demand that this outbreak is having on the broader public health system internationally and will continue to work closely with health departments to provide rapid access to high quality oncology and cardiology care.”

Penny Kechagiogou – Chief Medical Officer, GenesisCare UK