Patient Information: COVID – 19

Across all GenesisCare centres in the UK, we are doing all we can to safeguard our patients, staff and visitors from the risk of contracting Coronavirus or COVID – 19. We will do everything we can to make sure that your treatment and care is not affected.

At this point in time we are continuing to provide clinical services across all centres.

Some people with cancer are more at risk of becoming seriously ill if they contract the COVID-19 infection (commonly known as the Coronavirus), including:

  • People having chemotherapy, or who have received chemotherapy in the last 3 months
  • People having immunotherapy or other continuing antibody treatments for cancer
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors
  • People having intensive (radical) radiotherapy for lung cancer
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  • People with some types of blood cancer which damage the immune system, even if they have not needed treatment (for example, chronic leukaemia, lymphoma or myeloma)

Following current government guidance those who are at increased risk of severe illness from Coronavirus are advised to be particularly stringent in following social distancing measures and good principles of hygiene

  • Wash your hands on arrival and often, using soap and water for at least 20 seconds or use hand sanitiser
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Keep your distance from other people as much as possible, ideally staying 2 metres apart

What we are doing to protect patients, staff and visitors and what you can do to help reduce the risk

We have a team who meet daily to review the Coronavirus situation both globally and here in the UK, making sure we have plans in place to be able to continue to provide clinical care across all centres. We are following the advice and guidance being issued by Public Health England to all healthcare providers and updating our plan in line with any changes or updates.

All staff are being updated regularly with any updated guidance, any changes to process and measures being taken.


Keeping our staff and patients safe is always our number one priority. All staff have been given instructions about how to look after themselves. Staff will be following government and hospital guidelines to reduce the risks of spreading the virus to patients.

  • All staff will wear a standard surgical mask within the centre and will adhere to social distancing where they are not required to be in close contact in order to deliver clinical care
  • All clinical staff such as radiographers, nurses and exercise leads will wear a surgical mask, gloves and an apron whilst they carry out your care. This is to maintain the safety of our service offering to you as patients

Reception and administration staff may also wear surgical masks when in the centre and have been instructed to practice physical distancing where possible.


Prior to attending any GenesisCare centre, all patients and visitors will receive a telephone call from a member of the GenesisCare team who will undertake a screening questionnaire to assess any risk factors of exposure to Coronavirus.

If any risk factors known, individuals will be directed to contact the NHS 111 service and follow the advice given.

In the event we are unable to contact an individual prior to attendance at the centre, we ask that all patients and visitors complete a screening questionnaire in the centre on arrival.

Please follow the government guidance closely and do not come into a centre if you or anyone in your household have symptoms of Coronavirus. Please notify the centre by phone if your circumstances change before or during treatment. Your care plan will be discussed with your Consultant to ensure we can continue your care in the safest way.


You will see posters on display in our centre(s) that explain the symptoms of Coronavirus and request to notify a member of staff if circumstances change during the course of treatment.

Handwashing notices are on display to remind all patients and visitors of good handwashing technique.

Hand Hygiene

We have been working with our providers to ensure that we have adequate supply of hand soap and hand sanitiser. At this point in time that we do not anticipate any shortage of supplies to support good hand hygiene provision across our centres.

All our staff are trained in Infection Control Prevention and have been reminded of the importance of good principles in infection control and prevention. Please follow the good principles of hand hygiene ensure you wash your hands at arrival in the centre and prior to leaving.

Consultation appointments

In some cases, it will be possible to have a talk with your doctor over the telephone or a Zoom call instead of coming to the GenesisCare centre for an appointment.


We are adhering to government guidance on working from home wherever this is possible. Our key workers maintain a safe and effective clinical service in all of our centres.


Many of the patients we look after are at greater risk of infection because of a reduced immune system. We want to make every effort to reduce the risk of exposure to COVID-19 and ensure the safety of our patients.  We request that you only bring a companion with you if this is absolutely necessary.


Do stay active and continue with regular exercise in your own home or outdoors on your own or with members of your household.

Other sources of information

Information from the government

The information for the public about COVID-19 is changing all the time. Please visit the official Government website for up to date information and advice:

Our tips on washing your hands.

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