International services

As part of our global outreach, we have a program for a prompt complimentary review of your case. We estimate that your case is reviewed between 24-48 hours. In this preliminary review, our specialists provide their opinion based on medical records you provide. The following are the minimum requirements for patient to submit via e-mail to international@usa.genesiscare.com

• On Subject Line: Please review my case: patient’s full name.
• In body of e-mail: your full name, relationship to patient, patient’s full name, date of birth, country of origin and current diagnosis. Please type: I request you to review this patient’s case.
• Summary of history/timeline of how patient was diagnosed, treated and recommended treatment(s) with dates/physician(s) details.

We need to know patient’s medical history. You will need a copy of medical records, as this helps us better understand patient’s needs. The more we know about patient’s case, the more efficiently we can make recommendations. Please attach the following.

• Pathology report – this is the report where patient had a biopsy and cancer was diagnosed. If it is a recurrence case, please provide original pathology report and the recurrent pathology report.
• If any of the following treatments were done, please provide:
  • Surgery: surgical or operating notes and Surgical Pathology Report (this would be the report provided to patient after the surgery’s specimen was sent to the lab).
  • Chemotherapy: medical oncologist’s report with details of chemotherapy administered to patient – name of medications/chemotherapy, how many cycles, which cycle patient is currently on, etc.
  • Radiation Therapy: radiation oncologist’s report with details of radiation therapy received.
• Diagnostic report(s) – these are reports of diagnostics such as CT, MRI, PET CT, Bone Scan, Mammogram, Ultrasound, etc. Please provide before and after reports. If our specialists need images, we will request it.
• Please advise if patient has insurance with international coverage or is non-insured, as this guides us when we are sending the appropriate cost(s) information.
• Please advise if patient is interested in a tele-consultation with availability dates/times. We will review our specialist(s)’ availability and send details of appointment(s) and cost(s). If patient will use insurance for this, please send front and back copy of patient’s insurance card.

Please note that without this basic documentation, the specialists are not able to provide their opinion.

We will confirm receipt of the information. If you do not receive an e-mail acknowledging receipt within same day, we did not receive it.

We will provide an opinion within 24-48 hours. We will include logistics details and cost of treatment(s) recommended, should patient decide to travel for treatment to one of our centers. This does not mean that the patient has to get treated with us in order for us to provide a complimentary opinion. Over the years, most patients ask for this information thus we include it upfront with our specialist’s opinion.

If the specialist(s) need a more in-depth consultation or further test(s), in order to determine treatment recommendation(s), we will provide this information as she/he may need a teleconsultation on our secure platform, can be either via telephone or zoom call.

Across our U.S. centers, you can find world-renowned doctors with expertise in cancer. We employ or are affiliated with nearly 1,000 specialists in the United States who work together to give you the best possible care experience.

Our core international team consists of the following professionals who have been dealing with international patients’ specific needs for over 20+ years.

• Eduardo Fernandez: Bio: https://www.genesiscare.com/us/our-doctors/dr-eduardo-b-fernandez/
• Anesa Ahamad: Bio:  https://www.genesiscare.com/us/our-doctors/dr-anesa-ahamad/
• Mohammad Jahanzeb: Bio: https://www.genesiscare.com/us/our-doctors/dr-mohammad-jahanzeb/
  
• Dr. Michael Simon: Bio: https://www.genesiscare.com/us/our-doctors/dr-michael-a-simon/
  
• Dr. Mark Christ: Bio: https://www.genesiscare.com/us/our-doctors/dr-mark-h-christ/
• Dr. Evelyn Berne: Bio: https://www.genesiscare.com/us/our-doctors/dr-evelyn-g-berne/
• Dr. Frederic Bushkin: Bio: https://www.genesiscare.com/us/our-doctors/dr-frederic-bushkin/

We are ready to assist patients with all details of their journey.

We understand the needs of international patients and families. Our International Team will welcome you and assist with scheduling your appointments, insurance verification, travel and hotel accommodations, medical visas, and any other issue that may come up. We have many years of experience dealing with patients from abroad.  Our International Team will be your point of contact and will help you navigate through all details to ensure that your experience is as comfortable as possible.

Please contact us for referrals, questions or information.

At GenesisCare we treat you, not just your cancer. If you’re worried about your insurance and how much of your treatment it will cover, we have our International Team to answer questions and provide support.

An international patient is a patient who is not a citizen of the United States, even if they speak English and do not require interpretation.

There are 3 financial categories for international patients.

1. International Self-Pay Patient: a patient who is non-insured is called a self-pay patient, meaning patient will pay for treatment(s) and services.

Our International Team will provide patients with cost details, invoice letter for a discounted bundled package, flat fee, for services they are expected to receive. These bundled packages will reflect a self-pay discount. All international patients make payment prior to receiving the services. There are no payment plans. All of our charges are provided in U.S. dollar.

There are three payment options:

• Wire transfer prior to the first appointment. Wire transfers from abroad usually take up to 1-2 weeks to clear. Please take this time into consideration. Funds must clear prior to starting treatment.
• We accept credit card(s): visa, MasterCard, Discover Card, American Express.
  Patients can be with multiple credit cards. Patients can pay in person or call with credit card information for payment. Please note that payor must advise credit card bank(s) in advance to travel that they will be using credit card abroad. If there are declines, treatment cannot start according to confirmed appointment(s). This will delay start of treatment.
• We accept U.S. cash.  No money orders or checks accepted.

Currently, if you bring currency valued at more than $10,000 USD, you are required to fill out the Currency Reporting Form upon arrival. This includes foreign currency but does not include credit cards with limits greater than $10,000 USD. Learn more on the U.S. Customs and Border Patrol’s currency website.

The United States does not limit the amount of money you may bring with you, but your home country might. Check your home country’s laws about bringing money into the United States.

Once payment is made, patient receives a receipt for all services paid. There are no further, unexpected fees from GenesisCare.

2. International Insured Patients: a patient who is insured by an international insurance/payor or third party administrator (TPA).

Prior to patient’s visit, and depending on insurance, our International Team will verify insurance coverage and obtain patient benefits. This information will be shared with the patient. If a co-payment is required, we will provide patient with the amount which will need to be paid prior to being seen by our medical team.

Some insurances request that the patient contact them directly in their home country and follow their protocol for accessing coverage in the U.S. They may request a referral from your local physician(s) for services or treatments in the U.S. The insurance determines the requirements, not GenesisCare.

We accept most insurances and work with third party administrators (TPAs). We are contracted with the following insurance companies:

• Axis
• Best Doctors
• Generali
• Cardea
• CMN Global Inc.
• Global Excel Mgmt. PPO
• Guardian Life PPO
• MD Abroad
• Morgan White International
• Olympus Managed Healthcare/ChoiceNet
• Quality Health Management
• Sanus Health Corporation
• Sagicor
• GMMI
• Aragon

3. Embassy or Government-Sponsored Patients: a patient who is sponsored, meaning their service and/or treatment(s) are paid by their country’s government/embassy. Arrangements are made in advance where all services are also paid in advance, prior to patient arriving to clinic for treatment.

After patient receives services at GenesisCare, claims are submitted to the insurance company/TPA. After the claims are settled by the insurance company/TPA, any remaining patient responsibility is billed to the patient, if there is any.

Patients will be provided a consolidated billing statement after services have been rendered, if there is an outstanding amount due. This consolidated billing statement will include any outstanding physician charges and facility charges for services received at a GenesisCare facility.
Please contact us for questions or information.

Our Team can assist patient with travel and concierge services.

We understand that traveling to a foreign country for medical treatment can be a stressful experience for patients, caretakers and family members. Our International Team are committed to making patient’s visit as seamless as possible.

We recommend patient have confirmed appointments, in order to make travel arrangements to Florida.

• Schedule flights, allowing enough time to accommodate travel delays
• Reserve hotels or temporary lodging with our corporate discounted rates
• Reserve a rental car, if desired or needed, with our discounted rates

We have many locations throughout the U.S. If patient is being treated at any of these locations, the nearest airports are Miami International Airport, Ft. Lauderdale/Hollywood International Airport and/or Palm Beach International Airport.

• Miami, FL
• Aventura, FL
• Pembroke Pines, FL
• Plantation, FL
• Coral Springs, FL
• Coconut Creek, FL
• Boca Raton, FL

• Patient may consider purchasing travel insurance to protect belongings from theft or damage.

It is the patient’s responsibility to obtain the appropriate travel documentation. We will assist patients with visa support documentation for appointments and treatment(s) needed. We will provide invoice, cost estimates of services to be received to assist with visa requirements or travel documentation. It is important for patient to let your Customs know that they are coming to the U.S. for medical reasons. This process takes time. We recommend to give patient enough time to obtain visa to travel.

Nearest Hotels to our Aventura Clinics are located right behind our centers:

Hampton Inn Hallandale Beach – Aventura

1000 South Federal Highway, Hallandale Beach, Florida, USA 33009

Phone #: (954) 874-1111

Fax #: (954) 874-1112

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Residence Inn – Miami Aventura Mall

19900 West Country Club Drive

Aventura FL 33180

Phone # 1-786-528-1001

Fax # 1-786-528-1002

Please ask for GenesisCare corporate rate when calling to make reservations.

Courtyard Marriott – Miami Aventura Mall

2825 NE 191st Street

Aventura FL 33180

When making reservations please call 1-800-319-5127 or Hotel Sales Office at 1-305-918-7445

Please ask for GenesisCare corporate rate when calling to make reservations.

Serena Hotel Aventura, Tapestry Collection by Hilton

2820 NE 214th Street,

Aventura, FL 33180

Phone Number: 305-918-8984

Email: FLLIT_RES@hilton.com

Please ask for GenesisCare corporate rate when calling to make reservations.

Residence Inn – Miami Aventura Mall

19900 West Country Club Drive

Aventura FL 33180

Phone # 1-786-528-1001

Fax # 1-786-528-1002

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Courtyard Marriott – Miami Aventura Mall

2825 NE 191st Street

Aventura FL 33180

When making reservations please call 1-800-319-5127 or Hotel Sales Office at 1-305-918-7445

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Nearest Hotels to our Pembroke Pines Clinics are located near our centers:

Fairfield Inn & Suites – located less than 5 minutes from the Pembroke Pines Clinic

1650 SW 145th Ave,

Pembroke Pines, FL 33027

(954) 447-9662 Ext. 103

For reservations: you can speak with Charles Fraichot, Director of Sales; e-mail:  Charles.fraichot@marriott.com

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Hampton Inn Hotel – located less than a mile from the Pembroke Pines clinic.

10990 Marks Way

Miramar, FL 33025

(954) 430-5590

For reservations: you can speak with Deborah Cote, Manager; e-mail:  deborah.cote@hilton.com

Please ask for GenesisCare corporate rate when calling to make reservations. –

http://hamptoninn.hilton.com/en/hp/reservations/index.jhtml?hotel=FLLMMHX&corporateCode=0003092177

Nearest Hotels to our Plantation Clinics are located within blocks from our centers:

Courtyard Fort Lauderdale Plantation

7780 SW 6th Street

Plantation, FL 33324

Phone #: (954) 475-1100

For Reservations:

• Call 1-800-Marriott and ask for the 21st Century Oncology rate at the Courtyard Fort Lauderdale Plantation.
• To reserve online visit PlantationCourtyard.comand select your arrival and departure dates.
• In the Corporate / Promotional field type QEW, your company’s online booking code.  Click “FIND”!

Or you can use the following web link:

• Book your corporate rate for 21st Century Oncology

Hyatt Place

8530 West Broward Blvd.

Plantation, FL 33324

Phone #:  (954) 370-2220

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Sheraton Suites Plantation Fort Lauderdale West

311 North University Drive

Plantation FL 33324

To make reservations please contact:

Reservations department 1-888-627-7075 or email Syonaa Singh – In-house Reservations Coordinator at ssingh@sheratonsuitesplantation.com or call her at 954-452-3202.

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Nearest Hotels to our Coconut Creek Clinic are located near our centers:

Courtyard Marriott Fort Lauderdale/Cypress Creek Fort Lauderdale

2440 W Cypress Creek

Fort Lauderdale FL 33309

Phone Number: 954-772-7770

Hampton Inn & Suites Coconut Creek

5740 N State Road 7

Coconut Creek FL 33073

Phone Number: 954-363-3000

Residence Inn by Marriott Fort Lauderdale Coconut Creek

5730 N State Road 7

Coconut Creek FL 33073

Phone Number: 954-418-4000

Nearest Hotels to our Boca Raton Clinics are located near our centers:

Holiday Inn & Suites Boca Raton North

701 NW 53rd St, Boca Raton, FL 33487

Hotel Phone Number: 561-997-9500

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Best Western Plus University Inn

2700 N Federal Hwy, Boca Raton, FL 33431

Hotel Phone Number: 561-395-5225

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Boca Raton Marriott at Boca Center

5150 Town Center Cir, Boca Raton, FL 33486

Hotel Phone Number: 561-392-4600

Please ask for 21st Century Oncology corporate rate when calling to make reservations.

Upon arrival to airport, we recommend taking a yellow taxi from the airport who are licensed to transport riders. We do not recommend Lyft or Uber at airport, as this is not the most convenient method at the airport. For outside of airport, we suggest it for its convenience and cost.

For transportation to and from centers, please ask our International Team for complimentary transportation service. Most clinics are less than 30-45 minutes from any of these airports.

We do not provide transportation to and from the airport to the hotel and vice versa, facilities that are not under GenesisCare such as doctors, radiology testing or hospitals, supermarkets and pharmacies.

Other Ground Transportation Service

Should patient need transportation to any other place; you can use the following services:

Yellow Cab – Dial 954 -777-7777

Download and use Uber application on your cell phone: https://www.uber.com/

Download and use Lyft application on your cell phone: https://www.lyft.com/

Car Rental

Should patient need to rent a car, we are able to extend a corporate, discounted rate via the following site(s).

Please visit: http://www.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=RADIATIN

When asked for the corporate code, please use: GenesisCare – it will confirm as Radiation Therapy Services.

Car Rental companies under this discount include:

• Avis
• Budget
• Enterprise
• Hertz

Language(s) Interpretation Services

Our International Team is bilingual, English and Spanish. However, if you need assistance with translation for other language(s), we are ready to assist you with whatever language is needed. A telephone interpreter service is also available for international patients and their families during their medical appointments. Please contact our International Team for more information.

South Florida has a sub-tropical weather year-round. It is important, therefore, to check the weather prior to arriving. This will help you determine what clothing to bring.

www.weather.com – and type in Miami, FL

Our International Team will assist patient with medical and travel preparations. The team will gather all medical records, however it is still important for patient to bring as much information as possible when traveling to our center for medical care. Recommended documentation includes:

Updated copies of your complete medical records, including results of all recent tests and your treating physician’s medical history report.

• Images on CD/films of any test(s).
• A complete list of any medications you are currently taking.
• Names, addresses and phone numbers of all your in-country treating physician(s).
• Updated passport and applicable visas.
• Please bring photo identification and health insurance card, if any.

After patient visit, our International Team will assist you with the following:

• Obtain copies of medical reports/films after consultations are completed
• Assist with prescription request(s)
• Facilitate communication with both local and abroad medical team
• Assist with finances and billing

A cancer diagnosis can be a little overwhelming, helping your loved one through their journey is something they will treasure. We're here to support you as a carer too.

We continually challenge ourselves to find new and improved ways of treating illness and disease, while providing you with a better outcome.