Keeping you safe

We’re continuing to treat without delay with additional measures in place to ensure your safety

Maintaining a safe environment

GenesisCare remains committed to ensuring that cancer patients can continue to receive the care they need in our centres. Currently all of our centres and clinics are operating without delay. 

To ensure we can continue to provide the essential care that our patients need, we have robust measures in place to protect our patients and staff. We are following the advice and guidance being issued by Public Health England to all healthcare providers and updating our plan in line with any changes or updates. 

We are screening patients, companions and visitors for symptoms with a phone assessment and in-centre questionnaire on arrival. Prior to attending any GenesisCare centre, all patients and visitors will receive a telephone call from a member of the GenesisCare team who will undertake a screening questionnaire.  


In the event we are unable to contact an individual prior to attendance at the centre, we ask that all patients and visitors complete a screening questionnaire in the centre on arrival. Please follow the government guidance closely and do not come into a centre if you or anyone in your household have the following symptoms: 

  • A high temperature – including feeling hot to touch on your chest or back  
  • A new, continuous cough – for more than an hour, or three or more coughing episodes within 24 hours (or a worse cough than usual if you normally have a cough) 

Please notify the centre by phone if your circumstances change before or during treatment. Your care plan will be discussed with your consultant to ensure we can continue your care in the safest way. 

On arrival to our centres, all visitors, including staff and patients, will be asked to wash their hands or use alcohol hand rub.  

We use a non-touch infrared forehead thermometer to record your temperature on arrival. If your temperature is less than 37.8C, you will be asked to complete screening questionnaire. If your temperature is greater than 37.8C but you are feeling well, you will be asked to go home and self-isolate for seven days.  

If you have a high temperate and are unwell, you will be moved to a dedicated isolation area and given a waterproof surgical face mask. We have processes in place to arrange appropriate onward care as needed.  

All other visitors and carers are being asked not to attend our centres, unless required for patient safety. 

Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms. 

Our staff will be following government and hospital guidelines to reduce the risks of spreading the virus to patients. 

  • All staff will wear a standard surgical mask within the centre and will adhere to social distancing where they are not required to be in close contact in order to deliver clinical care 
  • All clinical staff such as radiographers, nurses and exercise leads will wear a surgical mask, gloves and an apron whilst they carry out your care. This is to maintain the safety of our service offering to you as patients 
  • Reception and administration staff may also wear surgical masks when in the centre and have been instructed to practice physical distancing where possible. 

All employees and visitors are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centres, hand washing guides displayed and other reminder notices in centres. 

Telehealth is the use of videoconferencing (live video on computer) for appointments with your consultant when they are at a different location to you. You may have seen videoconferencing used on television when the host of a show is interviewing a guest overseas. 

Your telehealth appointment will be private and confidential. The image and sound are transferred in an encrypted form so that your appointment is completely confidential. A six digit password will be provided to you which you will also need to use to connect to the consultation. This offers an additional layer of security to the consultation. Please ensure you have this password given to you by either your doctor or the admin team. 

GenesisCare has adopted Telehealth measures to provide a means to which we can support ongoing provision of services and consultations for all patients and referrers. Our commitment to this will evolve as we further develop the secure access and technology, and our focus continues to be ensuring the best possible outcomes for all our patients. 

Find out more about Telehealth at GenesisCare 

GenesisCare has an emergency response plan in place which we will activate if a patient and/or employee comes into contact with the virus. 

Search for a centre near you

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Little Aston Hall Drive, Sutton Coldfield, B74 3BF

+44 (0)121 353 3055


300 Park Avenue, Aztec West, Bristol, BS32 4SY

01454 456500


Fordham Rd, Newmarket CB8 7XN, UK

+44 (0)1223 907 600


Springfield Cancer Centre, Lawn Lane, Chelmsford, CM1 7GU

+44 (0)1245 987 901

Cromwell Hospital

164-178 Cromwell Rd, Kensington, London SW5 0TU, UK

0203 848 0900


Unit 710, Centennial Park, Centennial Avenue, Elstree, Borehamwood, WD6 3SZ

+44 (0)208 236 9040


BMI St Martha Oncology Centre, 46 Harvey Road, Guildford, GU1 3LX

+44 (0)1483 806 000


17 Kings Hill Avenue, Kings Hill, West Malling, ME19 4UA

+44 (0)1732 207 000

Milton Keynes

Sunrise Parkway, Linford Wood East, Milton Keynes, MK14 6LS

+44 (0)1908 467 700


The Park Centre for oncology, Sherwood Lodge Drive, Burntstump Country Park, Nottingham, NG5 8RX

+44 (0)1158 077 400


Peters Way, Sandy Lane West, Oxford, OX4 6LB

+44 (0)1865 237 700


Bartons Road, Havant, PO9 5NA

+44 (0)23 9248 4992


Spire Hospital, Chalybeate Close, Southampton, SO16 6UY

+44 (0)381 277 900


69 Alma Road, Windsor, SL4 3HD

+44 (0)1753 418 444