What is telehealth?

Telehealth is the use of videoconferencing (live video on computer) for appointments with your doctor when they are at a different location to you. You may have seen videoconferencing used on television when the host of a show is interviewing a guest overseas.

Telehealth allows patients in rural locations to access GenesisCare specialist consulting more frequently.  Our specialists will continue to travel to your destination, however in addition to these rural visits, the specialist will also be available via telehealth.

We believe that care should be available when and where you need it most.

Why have I been booked into telehealth?

Your specialist has deemed you suitable for a telehealth appointment.

Telehealth can be very convenient when:

  • you need access to a specialist that isn’t in your local area
  • there is a shorter waiting period for a telehealth appointment than face-to-face
  • you would like to have a local family member with you at your appointment.

What happens at a telehealth appointment?

At the telehealth appointment, you (and your support person if you choose to have one) will meet with your specialist via a video link. You will see your doctor on the computer screen and will be able to talk to them as you would in a face-to-face appointment.

Is assistance available at my telehealth appointment?

Our local staff will assist you at your appointment.

Frequently Asked Questions

  • Arrive at the GenesisCare clinic and check in with reception staff.
  • You may be required to have routine observations or be requested to complete further questionnaires/paperwork.
  • In some locations, the staff will complete your clinical assessment, set up the computer and discuss your assessment result with your specialist prior to your appointment.
  • You will then begin your appointment with your specialist.
  • Prescriptions or referral forms that the specialist may need to complete for you will be posted to your home address.
  • Once your consultation is complete, the nurse will escort you to reception to finalise your appointment.

Yes. The image and sound are transferred in an encrypted form so that your appointment is completely confidential.

By using GenesisCare telehealth you can access appointments at a reduced cost (compared to the cost of face-to-face appointments) and receive all the benefits of care that GenesisCare provides.

  • Before the appointment, make a list of questions that you have for your specialist that relate to your care, and bring them with you to your appointment.
  • Try to arrive 15 minutes before your appointment.
  • Switch off your mobile phone during the telehealth appointment.
  • You will be able to speak naturally to your specialist. Please note, however, the microphone can only pick up one person at a time.
  • If you have any questions during the appointment, please feel free to ask. Our staff are also available to assist you.

Of course! If you are not comfortable talking to your specialist by telehealth, please feel free to discuss this with us. We can advise you of the availability of face-to-face appointments with your specialist. Please note that face-to-face appointments will be available less frequently than telehealth appointments.

You may also choose to alternate your face-to-face appointments with telehealth appointments to allow you to get used to this service.

We understand that all our patients have different experiences and expectations and we hope to meet your requirements.

Planning a telehealth clinic involves a lot of coordination. If you are unable to attend, please phone us on the number listed below, as soon as possible.

Our goal is to provide you with the best possible care at all times. We will do our best to ensure that the care we provide is of the highest possible standard.

If we can assist you further prior to your telehealth appointment, please contact us on 1800 155 225

  • Arrive at the GenesisCare clinic and check in with reception staff.
  • You may be required to have routine observations or be requested to complete further questionnaires/paperwork.
  • In some locations, the staff will complete your clinical assessment, set up the computer and discuss your assessment result with your specialist prior to your appointment.
  • You will then begin your appointment with your specialist.
  • Prescriptions or referral forms that the specialist may need to complete for you will be posted to your home address.
  • Once your consultation is complete, the nurse will escort you to reception to finalise your appointment.

Yes. The image and sound are transferred in an encrypted form so that your appointment is completely confidential.

By using GenesisCare telehealth you can access appointments at a reduced cost (compared to the cost of face-to-face appointments) and receive all the benefits of care that GenesisCare provides.

  • Before the appointment, make a list of questions that you have for your specialist that relate to your care, and bring them with you to your appointment.
  • Try to arrive 15 minutes before your appointment.
  • Switch off your mobile phone during the telehealth appointment.
  • You will be able to speak naturally to your specialist. Please note, however, the microphone can only pick up one person at a time.
  • If you have any questions during the appointment, please feel free to ask. Our staff are also available to assist you.

Of course! If you are not comfortable talking to your specialist by telehealth, please feel free to discuss this with us. We can advise you of the availability of face-to-face appointments with your specialist. Please note that face-to-face appointments will be available less frequently than telehealth appointments.

You may also choose to alternate your face-to-face appointments with telehealth appointments to allow you to get used to this service.

We understand that all our patients have different experiences and expectations and we hope to meet your requirements.

Planning a telehealth clinic involves a lot of coordination. If you are unable to attend, please phone us on the number listed below, as soon as possible.

Our goal is to provide you with the best possible care at all times. We will do our best to ensure that the care we provide is of the highest possible standard.

If we can assist you further prior to your telehealth appointment, please contact us on 1800 155 225

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